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Return and Refund policy

At Classic Store we strive to make our customers 100% satisfied with the product they’ve purchased from us. If you are experiencing any shipping or products issues, and you’re feeling frustrated, then please send us an email and our team will assist you right away.

 

====================>> RETURN POLICY <<====================

 

ACCEPTABLE RETURN REASONS

Your return can only be approved based on the following reasons:

Reasons

Description

Objective reasons 

Damaged

The product is damaged in delivery

 

Defective

The product does not function as described in its manufacturer specification

 

Incorrect/wrong item

Not the product the customer ordered (e.g. wrong size or wrong color)

 

Missing items/parts

Missing items/parts as indicated in the packaging

 

Does not fit*

Customer receives the size that was ordered but it does not fit*

 

Website error

The product does not match website specifications, description, or image (this issue is attributable to a website error/misinformation)

 

RETURNS AFTER 30 DAYS

Your item may not be returned after 30 calendar days based on the 30-DAY EXCHANGE OR REFUND GUARANTEE

Process for returning an item:

-Make sure it meets the criteria for a valid return. 


-Send us a message at support@goclassicstore.com indicating the intent to return the item. Please include the following in the email:

  1. Photo of the item
  2. Tags and labels attached

We will send a response to assist you in processing the return of the purchased item. 

 

TIME FRAME FOR THE QUALITY EVALUATION PROCESS

After we receive your package at our warehouse, the quality evaluation process will be completed within 48 to 72 hours but may be extended. Please be informed that for certain products, this process may take more time.

 

==================>> CANCELLATION <<===================

 

1. Cancelling Unshipped-out Orders

If you are cancelling your order which has not yet to be shipped out, please kindly contact us via support@goclassicstore.com For the fastest resolution, please include your order number. Thanks!

2. Cancelling Shipped-out Order

If you are canceling orders when your parcel has already been shipped out or on its way to destination, please contact us and then kindly refuse to accept the parcel since we are not able to call it back at that time. we will refund your payment after deducting shipping costs. Refund will be issued as soon as parcel begins to return.

 

====================>> REFUND POLICY <<====================

 

Our replacement policy allows for item(s) your choice of a full refund or replacement item(s). However, we do have a few simple requirements for processing a return.

OUR 30-DAY EXCHANGE OR REFUND GUARANTEE

Deal Done Shop guarantees that any item bought from us can be refunded or replaced for free with a 30-day, post-purchase money back guarantee.

PROMO ON DEAL DONE SHOP

When we do a "buy X get Y free", it's first come first several; in the order confirmation will also be present free products but with the price of $ 0.00, the refund for not having received free products is not allowed, of course, will be allowed if the product paid will arrive damaged and non-compliant.

 

TIME FRAME TO RECEIVE YOUR REPLACEMENT/REFUND

Replacement option: once the item has undergone the quality evaluation process, expect to receive the item within 1-2 weeks from the date we receive the tracking information of the returned item.

Refund option: customers who have requested for refund can expect to receive it within the following time frames:

Payment Method (at the time of purchase)

Refund Option

Refund Lead Time (to see the amount on your bank statement)

Credit card / Debit Card

Credit / Debit Reversal

 

Paypal

Paypal reversal (if Paypal balance)

5-7 business days

Credit reversal ( if Paypal is linked to a credit card)

5 to 15 banking days 
Note: The amount may be reflected in your next billing cycle

Debit reversal ( if Paypal is linked to a debit card)

5 to 45 banking days(Depending on your issuing bank)
Note: The amount may be reflected in your next billing cycle